Help

Need assistance? Email mpu@marketingprofs.com or call (866) 557-9625.
You may also wish to review our troubleshooting tips.



  1. How long do I have to take a course? Is there a test?
  2. Do I get a certificate or some other document showing I've completed the course?
  3. Can I pay by invoice?
  4. Are there discounts for PRO members or for people who have taken an MPU course?
  5. Do I need special software to view the classes?
  6. When will you add more courses?
  7. I'd like to take a live course, but I can't attend some class sessions. Can I watch them later?
  8. Can my coworkers use my registration to take the class with me?
  9. I'd like to cancel my registration. Do you have a refund policy?
  10. Do you offer savings for purchasing multiple tickets?
  11. What comes with my MarketingProfs University enrollment?
  12. Do I need a separate login/password for MarketingProfs University?
  13. I am part of a Corporate PRO team, do I still benefit from the free 90-day PRO trial?


How long do I have to take a course? Is there a test?

Some classes are offered live online (with real-time Q&A opportunities) and then recorded for on demand viewing at your convenience. Other courses are just offered on demand. You can take all courses at your own pace. There are quizzes after each class, to demonstrate that you've mastered the information. Once you complete the courses and quizzes, you will receive a certificate of completion (see below).

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Do I get a certificate or some other document showing I've completed the course?

Yes, when you complete a course you can download a Certificate of Completion that includes your name, the course name and the completion date.

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Can I pay by invoice?

At this time, you can pay by credit card only. We accept Visa, MasterCard, American Express, and Discover cards.

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Are there discounts for PRO members or for people who have taken an MPU course?

Yes. MarketingProfs PRO members save at least 40% on all MPU courses. There is also a discount for taking additional courses after becoming an MPU Alum (when you enroll in your first MPU course). Simply use your MarketingProfs email address and password when you register to receive your discount. You can change your MPU email address and password at any time by logging in and editing your MPU Profile. Email support@marketingprofs.com or call (866) 557-9625 if you need assistance.

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Do I need special software to view the classes?

Most computers already have the free Flash Player from Adobe installed. But if you'd like to make sure you've got the latest version of Flash and your system will play Adobe Connect files properly, you can run a short test here.

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When will you add more courses?

We add new courses every other month, so check back often to see what's new. If you have suggestions for topics you'd like to see us cover in the future, let us know at mpu@marketingprofs.com.

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I'd like to take a live course, but I can't attend some class sessions. Can I watch them later?

Yes! While we hate for you to miss out on the premiere broadcasts and live Q&A, each class presentation will be available for on-demand viewing, usually within 24 hours. Watch or re-watch at a time and place most convenient for you.

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Can my coworkers use my registration to take the class with me?

Sorry, but your MPU course registration is strictly for your individual use. You may not share your account login or password with colleagues or friends, and you may not share live broadcasts or recordings with a group. If multiple people within your department or organization are interested in taking one of our online courses, we're happy to extend group discounts (see below). Please see our multi-ticket purchase page for more information.

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I'd like to cancel my registration. Do you have a refund policy?

We're pretty sure that you'll enjoy our online training programs. That's why each of our MPU courses features a seven-day, no-risk trial period. If you need to cancel for any reason, you may do so within seven (7) calendar days of your registration for a full refund of your purchase price. If you registered for a live course prior to its premiere broadcast, you may cancel your course registration within seven (7) calendar days of the first class. Please contact our customer service ninjas at mpu@marketingprofs.com or call (866) 557-9625 for assistance. Once you cancel, you will not be able to access the course or any course materials.

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I'd like to take more than one course/I have multiple people I'd like to enroll. Do you offer savings for purchasing multiple tickets?

Yes. We offer discounts for purchasing two or more tickets at one time and you'll receive our best pricing once you purchase your third ticket. These can be used to take multiple courses, or can be shared with your colleagues. Tickets are valid for up to one year from purchase date. Learn more here.

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What comes with my MarketingProfs University enrollment?

In addition to the course itself, you will receive a complimentary 90-day trial of PRO membership, a PRO How-To Guide relating to the course topic, and access to a selection of PRO seminars, Take 10 video tutorials, and previous MPU classes. *Please note: if you are a member of a Corporate or Enterprise Team, you are not eligible for the free 90-day PRO trial.

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Do I need a separate login/password for MarketingProfs University?

No. Simply use the login/password you have already created for MarketingProfs. If you do not have a MarketingProfs account, you will be prompted to create one when enrolling in a MarketingProfs University course.

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I am part of a Corporate or Enterprise PRO team, do I still benefit from the free 90-day PRO trial?

No. As part of a Corporate or Enterprise PRO team, you are not eligible for the free 90-day PRO trial. If you would like to add this as part of your team's benefits, please contact our customer support team at support@marketingprofs.com.

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