Help

Need assistance? Email mpu@marketingprofs.com or call (866) 557-9625.
You may also wish to review our troubleshooting tips.



  1. I'm a member of MarketingProfs, so why can't I log in with my MarketingProfs credentials?
  2. How long do I have to take a course? Is there a test?
  3. Do I get a certificate or some other document showing I've completed the course?
  4. Can I pay by invoice?
  5. Are there discounts for PRO members or for people who have taken an MPU course?
  6. Do I need special software to view the classes?
  7. When will you add more courses?
  8. I'd like to take a live course, but I can't attend some class sessions. Can I watch them later?
  9. Can my coworkers use my registration to take the class with me?
  10. I'd like to cancel my registration. Do you have a refund policy?


I'm a member of MarketingProfs, so why can't I log in with my MarketingProfs credentials?

Only people who have purchased a course can log in to the MarketingProfs University site. When you purchase a course, you'll set up new credentials just for MarketingProfs University. If you wish, you can use the same email address and password as your MarketingProfs.com account. If you are a MarketingProfs PRO member and you use your MarketingProfs PRO email address and password to register for an MPU course, you'll save 40%.

back to top


How long do I have to take a course? Is there a test?

Some courses are offered live online (with real-time Q&A opportunities) and then recorded for on demand viewing at your convenience. Other courses are just offered on demand. You can take all courses at your own pace. There is no test associated with any course.

back to top


Do I get a certificate or some other document showing I've completed the course?

Yes, when you complete a course you can download a Certificate of Completion that includes your name, the course name and the completion date.

back to top


Can I pay by invoice?

At this time, you can pay by credit card only. We accept Visa, MasterCard, American Express, and Discover cards.

back to top


Are there discounts for PRO members or for people who have taken an MPU course?

Yes. MarketingProfs PRO members save at least 40% on all MPU courses. There is also a discount for taking additional courses after you complete your first MPU course. Simply use your MarketingProfs PRO email address and password or your MPU email address and password when you register to receive your discount. You can change your MPU email address and password at any time by logging in and editing your MPU Profile. Email support@marketingprofs.com or call (866) 557-9625 if you need assistance.

back to top


Do I need special software to view the classes?

Most computers already have the free Flash Player from Adobe installed. But if you'd like to make sure you've got the latest version of Flash and your system will play Adobe Connect files properly, you can run a short test here.

back to top


When will you add more courses?

We add new courses almost every month, so check back often to see what's new. Expect new courses on topics like video marketing, mobile marketing, and more in the next few months. If you have suggestions for topics you'd like to see us cover in the future, let us know at mpu@marketingprofs.com.

back to top


I'd like to take a live course, but I can't attend some class sessions. Can I watch them later?

Yes! While we hate for you to miss out on the premiere broadcasts and live Q&A, each class presentation will be available for on-demand viewing, usually within 24 hours. Watch or re-watch at a time and place most convenient for you.

back to top


Can my coworkers use my registration to take the class with me?

Sorry, but your MPU course registration is strictly for your individual use. You may not share your account login or password with colleagues or friends, and you may not share live broadcasts or recordings with a group. If multiple people within your department or organization are interested in taking one of our online courses, we're happy to extend group discounts. Please contact us for more information.

back to top


I'd like to cancel my registration. Do you have a refund policy?

We're pretty sure that you'll enjoy our online training programs. That's why each of our MPU courses features a seven-day, no-risk trial period. If you need to cancel for any reason, you may do so within seven (7) calendar days of your registration for a full refund of your purchase price. If you registered for a live course prior to its premiere broadcast, you may cancel your course registration within seven (7) calendar days of the first class. Please contact our customer service ninjas at mpu@marketingprofs.com or call (866) 557-9625 for assistance. Once you cancel, you will not be able to access the course or any course materials.

Featured Instructors

Instructor: Connie Bensen

Connie Bensen

Teaches: Social Media Marketing

Connie has provided visionary leadership by defining the role of the community manager, and is presently leading the global transition to inbound marketing at Dell.

Justin Cutroni

Justin Cutroni

Teaches: Search Marketing School

A consultant, writer, and the analytics advocate for Google, Justin Cutroni has worked with a wide range of clients including Toyota, Sony Music, the National Hockey League, and Wells Fargo.

Tamsen Webster

Tamsen Webster

Teaches: Marketing Writing Bootcamp

Tamsen Webster specializes in telling the right story to the right people at the right time to drive business results, and is currently the VP, Strategy for Social Media Explorer.