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Stephanie Miller has nearly 20 years of experience building and managing integrated direct marketing programs; has held executive-level positions with Return Path, Hotmail and RealNetworks; and has worked for six years as a marketing consultant in Silicon Valley. She writes and speaks frequently on all aspects of digital marketing and was a contributing author to Sign Me Up! A Marketer's Guide to Email Newsletters That Build Relationships and Boost Sales (iUniverse Star, 2006).